Public service is unique because of the wide range of activities performed and the large sums of money spent. This makes it difficult to control. It is crucial to deliver customer value at a reasonable price.
Many departments can achieve this by using international standards like ISO 9001. This provides a framework that allows for the efficient and effective delivery of services.
Public service delivery requires considerations for safety, health, and the environment. It is important to take steps to reduce risks. Public sector management is increasingly influenced by management systems standards like ISO 14001 or ISO 45001.
There are many ways that an ISO-certified management system can be of benefit to organizations, both internally and in the public sector.
ISO 9001
Transparency in government at the municipal and national levels is becoming more politically feasible. ISO 9001, the most widely recognized quality management system in the globe, is being implemented by the public sector as a first step towards greater accountability.
ISO 9001 is based upon a series of scalable best practices that will help you run more efficient and leaner operations. Being ISO 9001 certified can help you keep operating costs low and not compromise on quality. Any public sector management system can be made more efficient and consistent by following the ISO 9001 standards, regardless of what level or field you work in.
Government contractors need to obtain ISO 9001 certification. Numerous government agencies require that all bidders for lucrative contracts have quality management systems in place. ISO certification for Local Government is a recognized credential that will instantly identify your company if you are considering expanding into new markets.
Even if it is not necessary, ISO 9001 certification removes review committees of the need to further vet your quality management standards. This is an important consideration for those looking to compete in a highly competitive market.
ISO 14001
Governments around the globe are concerned about sustainability. Taxpayers demand that the public sector take better action to combat climate change and other issues related to resource use. This does not mean making grand gestures but also changing how organizations work at a fundamental level. In many areas, the public sector has struggled to adopt more responsible policies due to persistent bloat and lack of accountability.
ISO 14001 is an environmental management system for public sector organizations that can be scaled up for use in larger organizations. ISO 14001 focuses on day-to-day activities and makes changes at the levels of people, processes, and systems. ISO 14001 is based on continuous improvement. This ensures that your organization will be more efficient and cost-effective. It also sets a positive example by aligning your day-to-day operations with official priorities.
ISO 45001
ISO 45001 is the international standard for occupational safety and health. It was established to protect workers and visitors from workplace-related injuries and illnesses. To mitigate the risk of causing irreparable damage to employees or businesses, ISO 45001 certification was created. The standards were developed by a group of experts in safety and health management who examined a variety of systems management approaches, including ISO 9001 and ISO14001.
ISO 45001 is geared toward senior managers and has the ultimate goal to help businesses create a safe and healthy work environment for all employees. It is possible to control factors that can lead to injury, illness, or even death. ISO 45001 focuses on mitigating hazards or dangers to workers’ mental and physical well-being.
